1997 Pfaltzgraff Glass Lobster Dish

Frequently Asked Questions

Shipping prices?

Shipping from Hawaii can be tedious, because it will most likely be going across the ocean.
We have found the easiest and most environmentally friendly way to ship to you while maintaining a low cost. That is using recycled boxes and paper while shipping through USPS.
Shipping will take 2-5 days to process. For quicker shipping options or express mail please message me and I can arrange something for you.
For bulkier items I will almost always use USPS Parcel Select to ship or USPS flat rate boxes.
Using Parcel Select method saves your about $30 in shipping but will take 1-3 weeks - (some are lucky and get to them in 5 days.) If you'd prefer to use a different method please message me prior to buying your item.

Condition of my item(s) when it arrives?

A lot of our items are vintage and will require a little love. We will clean items that need intense care however we don't want to ruin the sanctity of its age so we try our best not to mess with its original condition. If it's a bit dusty, we probably left it that way.
*PLEASE LOOK AT EVERY PHOTO OF THE ITEM BEFORE PURCHASING*

What if I don't like my item once I get it?

There is absolutely no full refunds as there are fees and taxes involved with this transaction however I would gladly exchange your item for something else in the shop. Exchanges will NOT include shipping prices - you will have to pay out of pocket or as part of your refund.
Due to extreme conditions I will do a refund (ex. etsy glitches, stains I didn't mention in my description) but please be advise that this is a VINTAGE shop.

What if my item was damaged during freight?

I promise that we package all orders with extra care and stuffing (almost always recycled.) We do this to ensure your package arrives safely to you while also saving the planet from waste. Unfortunately we can not control what happens to your package once it leaves our hands and into the hands of the shipping company - USPS.
We cannot be accountable of damages caused during that period of time under USPS therefor a full refund will not be given by me. I will however help you make a claim with USPS as that will be the best way possible to get your FULL money back.

What if I put down the wrong address and my items gets returned or lost?

Unfortunately I can't help you there except for reaching out to the USPS people and tracking your item. It is your responsibility to make sure your address is correct prior to the shipping date. If there is a return I'll have to charge you extra to resend your item to the correct address.

Why don't I get a receipt in my box?

I try to use as little paper as possible, and if it's being used it's almost always recycled. If you'd prefer a receipt in your box please message me or leave a note in the note section.